Do we have to change our phone number?
No. You keep your number. Your phone provider forwards calls to the number we set up. You can forward all calls, only after-hours calls, or only calls nobody answers. We guide you through it.
Which calendar does it use?
Today, Google Calendar. If your clinic runs practice-management software such as Dentrix, Eaglesoft or Open Dental, connecting to it is a separate project. Ask us what’s possible for your system before assuming.
Is it HIPAA compliant?
Our demo uses only fictional data. A live clinic handling patient information has HIPAA obligations, which need specific services and signed agreements on every side. We don’t claim a HIPAA certification, and we won’t handle real patient information until the right agreements and setup are in place.
What if the caller wants a person, or Zoe can’t help?
The receptionist takes a message and emails it to your team.
Can it handle emergencies?
No. It isn’t an emergency service, and callers in an emergency should contact their local emergency number. We agree with you during setup how urgent-sounding calls are handled.
Does it give medical advice?
No. It books appointments, answers practical questions about your clinic and takes messages.
Do you have agents for other industries?
Our dental receptionist is available now. Receptionists for auto detailers and plumbers are in development. Email us to join the early-access list.
How long does setup take?
It depends on your calendar and software, so you get a timeline in your written proposal.
Can we cancel?
Terms, including how to end the monthly retainer, are agreed in writing before work starts.
What do you do with demo calls?
Demo calls are recorded and stored so we can review and improve the demo. See our privacy page.
Need help with a live receptionist?
Email us the business name, roughly when the problem happened, and what the caller said or heard. That lets us find the call quickly.